Here when things go wrong
WAYS Facilities Management are reactive maintenance specialists. When you have a commercial property and something goes wrong, whether it be electrical, gas, flooring, your facilities, windows, or even flood damage – you need it fixing fast.
We supply our reactive maintenance services throughout the UK to a range of well known national and international brands. We also provide reactive maintenance services and property repairs to warehouses, stores, offices, and smaller businesses.
WAYS Facilities Management provides a one stop, 24 hours, 7 days a week reactive maintenance service. The repairs and are carried out by our team of approved contractors. Who, over the years, we have forged strong relationships with and have the same focus on quality as we do. We are the experts you’re looking for when it comes to reactive repairs.
We can supply all of the following quickly and efficiently:
Dedicated service desk
Gas Safe engineers & plumbers
Locksmiths
Shutters
Air Conditioning
Chillers
Windows & Doors
Drainage engineers
Electricians
Roofers
Plasterers
Bricklayers
Tilers
Carpentry & Joinery
Painting & Decorating
Static security
Pest control
Glazing
Flooring
Fire Alarms & Emergency Lighting
What can our reactive maintenance services provide for you?
Should your equipment, facilities, or fittings break down, become damaged or stop working, for example a customer reports that your toilet is out of use or worse still your electrics fail – you simply log a request and your dedicated account manager will arrange the relevant trades to get you back up and running. You only ever deal with a single person and a single company – leaving the rest up to us.
Our team has a fast response to calls and is available to attend to your needs at any time, be it weekdays or weekends, day or night. We have a team of highly dedicated and expertly trained staff that will adhere to your needs quickly.
Expert teams
Our team undergoes rigorous training programs to ensure that they are professionally trained and accredited to the highest levels – for example, all of our electricians are NICEIC approved contractors and our plumbers are certified Gas Safe.
We ensure that our employees provide a safe environment as they go about their assigned tasks. Our staff are trained by the best and then equipped with the best tools and knowledge to tackle assigned tasks as efficiently as possible.
Fast, reactive response times
Once you have gotten in contact with us – either via call or email, our highly dedicated team is at your disposal, we offer a 24/7 emergency reactive maintenance service and can easily work around our client’s busy schedule.
Guaranteed quality
You can count on us to be on time, to be efficient, provide top quality services, and top-notch professionalism.
Our main objective is to ensure all clients are happy and comfortable at all times.
All of our reactive maintenance clients are treated with the same meticulous attention to detail, guaranteed to exceed your expectations.
Case Study: The Original Factory Shop
With over 160 stores across the UK. The Original Factory Shop (TOFS) were seeking a reactive maintenance provider who could deliver high quality services across the estate.
Working to agreed SLA’s our dedicated account manager will receive and allocate all works requests submitted keeping the client and stores informed along the way. We work to an agreed budget with any uplifts approved by the client prior to further works taking place.
We also operate a 24/7/365 out of hours service, which we offer to all our clients. So that you can rest in the knowledge that any emergency issues will be dealt with quickly and effectively and any time!
